Thing # 16 E-mail etiquette. Nothing I didn't really already know. Pet peeve, those who answer e-mails without giving much thought to the tone of the e-mail. In other words don't reply to an e-mail in an angry manner, as one's mood comes across loud and clear especially in writing. Sometimes people find it easier to be confrontational in writing as opposed to face to face. If one recieves an e-mail that raises the blood pressure, take 5 before answering to it.
Phishing scams appears to be mainly common sense, not giving out personal info in an e-mail, watching out for e-mails apparantly sent within a company asking for passwords etc. In other words, if it seems 'phishy' it probably is.